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What You Agree To When You Use sempo4d

These legal terms set out how your account works, what we expect from you, and what you can expect from us — including how wallet transactions via DANA, OVO, and GoPay are handled.

Account TermsDANA, OVO, GoPay Wallet RulesPrivacy and DataJurisdiction ConditionsContact Rights
sempo4d What You Agree To When You Use sempo4d
HOW WE PROTECT YOUR DATA

Account Security, Cookies, and Your Rights

We take a straightforward approach to data handling: collect what is needed to run your account, keep it secure, and make it accessible to you on request. Here is how each layer of that works in practice.

Data Storage and Retention

Your account data — including wallet IDs for DANA, OVO, and GoPay — is stored on encrypted servers. We keep records only for as long as required by applicable rules, then delete them.

Cookie and Session Policy

We use session cookies to keep you logged in and performance cookies to understand how the lobby loads on your device. You can manage cookie preferences from your browser settings at any time.

Account Access and OTP Security

Every login generates a one-time passcode sent to your registered number. If you receive an OTP you did not request, contact support immediately and we will suspend the session.

Requesting or Changing Your Data

You can request a copy of your account data or ask us to correct inaccurate records by emailing our support desk with your account ID and the change you need made.

LEGAL CONTACT PATHS

How to Reach Us About Legal or Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and policy queries separately from general account help. Reach us through the channels below and include your registered account email so we can match your request to the right record quickly.

Live Chat Support Start a live chat session from the lobby for real-time help with account terms, wallet disputes, or data access requests tied to your account.
Email Policy Desk Send a written legal or policy query to our support email. Include your account ID and the specific clause or concern so we can respond accurately.
Account Help Centre The Help Centre inside your account dashboard holds answers to common policy questions, including wallet verification steps and data-request procedures.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms apply to your account, your wallet, and your data. If your question is not here, contact support directly.

Yes, where local law permits access. Eligibility depends on your region. If local law in your area does not allow this type of platform, these terms do not create any right of access.

We hold your registration details, wallet identifiers for DANA, OVO, and GoPay, transaction history, and session logs. You can request a full copy by contacting our support email with your account ID.

You can request account closure and data deletion. We will action the deletion after any legally required retention period has passed. Contact our support desk to start this process.

We will email you at your registered address before any material change takes effect. Continuing to use your account after that date means you accept the updated terms.

Transaction disputes involving DANA, OVO, or GoPay are handled jointly under our terms and the wallet provider's own policy. Raise the dispute with our support team first; we will coordinate with the relevant payment rail.

Contact live chat immediately. We will suspend the active session, issue a forced OTP reset, and begin a security review of recent login and transaction activity on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.