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How sempo4d Handles Your Personal Information

This page covers exactly what data we collect when you open an account or make a deposit via DANA, OVO, or GoPay — and how we keep it safe. Availability of our services depends on local law and is permitted only in eligible regions.

Account data protectionDANA, OVO, GoPay wallet privacyNo third-party data sellingYour right to access or delete dataIndonesia-region eligibility
sempo4d How sempo4d Handles Your Personal Information
DATA HANDLING PRACTICE

Security, Cookies, Retention and Your Rights

We apply encryption across your account sessions and payment flows. Cookies help us keep your session active and remember your lobby preferences between visits — you can adjust cookie settings through your browser at any time without losing your account data.

Account Security Your account is protected by password authentication and an OTP step for sensitive actions like changing your linked DANA, OVO, or GoPay wallet or updating your contact details.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No marketing cookies are placed without your consent during registration.
Data Retention Account data is held while your account remains open. If you close your account, we retain only what applicable regulations require us to keep, then delete the rest on a rolling schedule.
Your Rights You can request a full export of your personal data, ask us to correct inaccurate records, or request deletion where no regulatory retention obligation applies. Contact support to start any of these.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles those requests directly. Send your request through any of the channels below with your registered account details so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Our team handles data access and deletion requests alongside general account queries.

Email Support

Email us with your account username and the specific data request — access, correction, or deletion. We aim to respond within the timeframe required by applicable regulations.

Account Settings

Some data preferences, including notification settings and linked wallet references, can be updated directly inside your account settings without contacting support.

Common Questions About Your Data at sempo4d

These are the data and privacy questions we hear most often from account holders. If your question is not covered here, reach us through live chat or email with your account details.

We collect your name, email, mobile number, and the e-wallet identifier you link — DANA, OVO, or GoPay. Device and session data is also logged automatically when you access the lobby.

Wallet identifiers are shared only with the payment processor handling your specific transaction. We do not pass your DANA, OVO, or GoPay details to any unrelated third party.

Send a request to our support team via live chat or email with your registered username. We will verify your identity and provide your data export within the applicable regulatory timeframe.

Yes. Contact support with a deletion request. We will remove your personal data once we confirm no regulatory retention obligation applies to your records. Some transactional records may be retained as required by law.

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can disable non-essential cookies in your browser settings without affecting your account access.

No. We do not sell your personal data. Sharing is limited to payment processors — specifically those handling DANA, OVO, and GoPay flows — and only to complete your transactions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.